SMS revamp for a London-based airline

Upon joining the airline as Safety and Compliance Manager (Flight Ops), I took charge of the SMS and some of the Level 1 findings. With the team, we updated most of the manuals and performed thorough internal audits to identify gaps in the procedures, training and consistency across the Flight Ops department. Within 3 months, we restored a stable system and passed the CAA audit with flying colours!

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